We despatch items
as quickly as possible after payment is received.
Typical despatch is 2-3 days after payment. However! We ask buyers to allow
up to 28 days for delivery to make provision for holiday periods or the vagaries
of the worldwide postal services.
All items are sent
by second-class postage within mainland UK and by airmail overseas unless alternative
arrangements are requested and paid for by the buyer.
We keep accurate
records of despatch and all items are more than adequately packaged. We accept
no responsibility for loss or damage during transit, nor will we undertake to
instigate compensation claims from the postal services for any such loss or
damage although we will co-operate with any buyer attempting to make such a
claim by providing despatch details upon request.
We offer a no-quibble
full refund to the buyer, upon return to us within 14 days of purchase date,
of any item purchased from us through www.secretrecordslimited.com only, no
refund of postal costs incurred by the buyer will be made nor will partial refunds
Refunds are dispatched at the end of the month during which the item has been
returned if not sooner.
We accept payments via Worldpay (Leaders in Internet Payment Solutions)
over the internet, by phone, fax and mail. We accept Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Not forgetting debit cards and local payment schemes like Switch, Laser and Electron.
We reserve the
right to change prices, terms and conditions at any time by posting changes
on the website. Your continued use of the website after any such change will
be deemed acceptance of the changed prices, terms and conditions.
The content, products and services available on our website are provided on
an "as is" basis. Secret Records Limited does not represent that the
information contained in this website is accurate, comprehensive, verified,
complete or error free.
Limited will not be liable for any losses sustained and arising out of or in
connection with use of this website including, without limitation, indirect
or consequential losses, loss of profit, loss of goodwill, loss of data or special
loss. If any law prohibits the exclusion of such liability, Secret Records Limited
limits its liability to the extent permitted by law, to the re-supply of the
relevant material or information.
The copyright in
the content contained in this website belongs to Secret Records Limited. All
rights are reserved.
We are considering
all our customers as equals and you are all important to us.
The Secret Records no postage/shipping offer is available to all customers having goods posted to a UK or European (EU only) address and does not apply to any other country outside these territories.
Secret Records offer pre-orders from our website, which means you can order & pay for the DVD or CD now, you will receive the DVD or CD on the release date, sometimes even a few days before.